Frequently Asked Questions
WHAT'S THE PROCESS BEHIND THE ADVENTURE PORTRAITS?
We begin the process, once the product is purchased, by sending a questionnaire to the customer to get to know each family member. We follow up with questions when necessary, but usually start brainstorming and drafting concept ideas. Once we have a few concept sketches we send them to the customer and ask for feedback, they may come back asking for new ideas or they may choose one of our ideas and change a few things. We then start the actual painting and continue communication with the customer, asking for obscure and personal details to craft a real and personal portrait for them. We do not show the painting once the watercolor phase starts, this product is meant to be a surprise.
How are the Spirit Animal totems essential oil diffusers? Can I use different Oils on it?
The totem necklaces are sculpted out of greenware clay. Clay is porous once fired if left unglazed and its raw form, so one drop of oil gets absorbed easily and the scent lasts up to 6 hours. Once the scent evaporates, you may choose different oils each time.
Are your methods and packaging sustainable?
Yes and no. All our packaging is recycled or can be recycled, we do not use packing peanuts, instead we use shredded newspapers and old mail for example, though because of our usage of a pottery kiln we cannot be 100% sustainable until the energy used can be renewable green energy. Otherwise, all our materials are carefully sourced, usually locally. Vegan options are always available when we use leather goods.
Do you ship internationally?
We do! Depending on the Country, the price may be steep, but email us anyway and we can find a solution for you.
Where are you located?
We live in Kansas City, MO, and all our products are made in-house in our basement art studio! (in exception of our enamel pins and patches, which we design ourselves and use a manufacturer for production.)
Is everything handmade?
Almost everything! The only products not handmade by us, in our studio, are our enamel pins, embroidery patches, and cotton tassels. We do, though, design everything manufactured elsewhere. All other products are handmade, hand-dyed, and assembled by us.
How do the Klarna payment options work?
What is Klarna? Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for shoppers and retailers with unique payment options and superior customer experience. Klarna has 2,000 employees across 14 markets, and is leading the way for alternative payments by serving 60 million consumers and 100,000 merchants smoooth payment solutions. Learn more.
What is Slice It? Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time. View complete terms.
How does financing with Klarna work? It’s simple! Shop at any online store that uses Klarna, and choose Slice it to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account at www.klarna.com/us.
How do I pay in 4 equal installments? Select 4 interest-free payments to split your purchase into 4 equal installments, charged automatically every two weeks beginning at the time your order is shipped. No invoice or instructions sent - you can simply sit back, relax, and enjoy your purchase.
How do automatic payments work? 4 equal payments are collected bi-weekly from the card details you provide at purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at www.klarna.com/us.
Is there a fee to use Pay later? There is no fee to use Pay later. If your invoice is not paid by the due date, you may be subject to a late fee.
Will this affect my credit score? Pay later will not affect your credit score. Slice it applications will take credit score and credit history into consideration when determining if the application is approved.
How can I reach Klarna? You can reach Klarna anytime at https://www.klarna.com/us/customer-service/
What is Slice It? Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time. View complete terms.
How does financing with Klarna work? It’s simple! Shop at any online store that uses Klarna, and choose Slice it to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account at www.klarna.com/us.
How do I pay in 4 equal installments? Select 4 interest-free payments to split your purchase into 4 equal installments, charged automatically every two weeks beginning at the time your order is shipped. No invoice or instructions sent - you can simply sit back, relax, and enjoy your purchase.
How do automatic payments work? 4 equal payments are collected bi-weekly from the card details you provide at purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at www.klarna.com/us.
Is there a fee to use Pay later? There is no fee to use Pay later. If your invoice is not paid by the due date, you may be subject to a late fee.
Will this affect my credit score? Pay later will not affect your credit score. Slice it applications will take credit score and credit history into consideration when determining if the application is approved.
How can I reach Klarna? You can reach Klarna anytime at https://www.klarna.com/us/customer-service/